麻豆区

To enhance our security, ITS (Information Technology Services) is changing the minimum length from 8 characters to 12 characters.   Therefore, 

• all EMPLOYEES and CONSULTANTS must change their password by June 30, 2024 

• all STUDENTS must change their passwords by Sept 15, 2024

Password Requirements

Your password will need to meet the following requirements:

1. Passphrase/passwords must be 12 characters long.    Please use the passphrase as recommended above. 
2. Passphrase/passwords can鈥檛 contain the user's account name or parts of the user's full name that exceed two consecutive characters.
3. Passphrase/passwords must contain characters from three of the following four categories:
   • Uppercase letters (A through Z)
   • Lowercase letters (a through z)
   • Numbers (0 through 9)
   • One or more of the following non-alphabetic characters: ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
   • Passphrase/passwords can鈥檛 contain the user's account name or parts of the user's full name that exceed two consecutive characters.  Passphrase/passwords cannot include restricted words such as 麻豆区, Maccabees, torah, test, etc.

Recommendation to use a Passphrase

Passwords are often difficult to remember, however, passphrases are usually easier for humans to remember.  A passphrase is a sequence of words or other text that includes 12 or more characters that include punctuation, numbers, uppercase, and lowercase characters.  Here are some examples of passphrases:

• Thefl0wers!nthespringarebeautiful
• ilovetheGWbr!dgeview
• Myfav0riteHobby!sTrains
• sunnyBr00mA1rplanegraduation

How do I change my passphrase/password?

1. To change your YUAD passphrase/password if you have a YU Surface Laptop
   1. Sign into your laptop.
   2. If you are off campus, 
      1. Sign-into the VPN 
      2. Hold down the Ctrl and Alt Keys, tap the Del Key
      3. Choose Change Password, it will bring you to the office 365 sign-in screen in your browser.
      4. Your web browser will open, and you will be at the Change Password Screen
      5. Enter your current password and then enter a new password. Make sure your new password meets the password requirements above.
      6. Click on Submit to confirm your new password
      7. Wait 10 minutes.
      8. Hold down the Ctrl and Alt Keys, tap the Del Key
      9. Choose Lock Computer
      10. Sign back in with your new password and this should unlock the computer.   If this does not work, please sign in with your old password and call the helpdesk for assistance to ensure all your passwords match.

      11. You must forget your wireless connection on all devices (Computers, cell phones and tablets).  Follow the instructions in this YU Knowledge Base - How To_ Forget WiFi...pdf

          You will need to sign into your Microsoft Applications on the computer, phones and tablets.   It will prompt you for the new password.

2. If you have any other computer or phone
   1. Go to office.com and sign in with your email address and current password.
   2. Click on your profile picture in the top right corner of the screen and select View account or My Account.
   3. Under Password security, click on Change your password.
   4. Enter your current password and then enter a new password. Make sure your new password is strong and unique. You can use the password strength meter to check how secure your password is.
   5. Click on Submit to confirm your new password.
   6. You will need to sign into your Microsoft Applications on the computer, phones and tablets.   It will prompt you for the new password.
   7. You will need to forget your wireless connection on all devices.  Follow the instructions in this YU Knowledge Base - How To_ Forget WiFi...pdf

What do I need to do after my Passphrase/passwords is reset?

Once you restart your YU computer, please use the new password to sign-in. You may also be prompted to enter your new password in various applications.  If you cannot connect to the YU network, please forget your network and reconnect using the new password.   Follow the instructions in this YU Knowledge Base - How To_ Forget WiFi...pdf

Google has announced that ends free unlimited Google Workspace storage for educational institutions.  As a result of Google鈥檚 change, YU is changing our student and alumni account offerings.  The impact on your account will vary based on your current affiliation with the university.  To see the full announcement, select or . (requires YU authentication)

Beginning on July 15, 2023 **, the following storage limits and service changes will be applied to your account:

• Current students will be restricted to 15GB of storage for all Google services. 
• Alumni will be restricted to 2 GB of storage and only access to GMAIL.  Graduating students will have 6 months from graduation before all services except for gmail are removed.

** Students with over 500 GB have already had a storage limit imposed and are being communicated separately.

Please email googlesupport@mail.yu.edu if you have any questions.

Cleaning up your files

To review how much storage you鈥檙e using in each service, go to . To delete any unnecessary files in Drive, Gmail, and Photos, please complete the following steps:

1. To review storage usage in relation to quota and delete large or unnecessary files in Drive, go to .
2. To search for and delete unnecessary or large emails, go to and follow the instructions for Gmail.
3. Google Takeout has been enabled for Drive, Gmail, and Photos. Use this service to export an archive of your Drive, Gmail, and Photos data. Note, exporting an archive of your data does not remove the data from your school account. Follow the instructions below for the two options for downloading your data:
4. After downloading your files, delete your files and empty the recycle bin.
   1. On your computer, go to .
   2. On the left, click Trash.
   3. Make sure there are no files you want to keep.
   4. At the top right, click Empty trash.
5. After downloading your files, delete your files and empty the recycle bin.
6. Your storage should be updated to reflect the new capacity by going to

All user documentation, instructions, links to YU systems, system status, ITS ALERT notifications, and much more is located on the requires YU authentication.

This link will open a new window. For security, remember to close the window when you are done viewing it.

YU Email Tips 

1. Set up YU Gmail on your mobile device
2. Use your email program to receive your YU Gmail
3. Get Google Mail support

Reset your Password:

If you have forgotten your password, and need to have it Reset, then contact the ITS Helpdesk @ 646-592-4357 or email helpdesk@yu.edu. 

Change your password:

1. Log into your YU Gmail account

2. Go to the drop down menu beside your username and select the Account link.

3. Select Security, then Change password.

4. Type in your current password and a new password twice.

Important Note: Passwords must be alpha numeric and at least 12 characters long.

YU Student Gmail Address Naming Conventions

Should you require assistance with using or accessing your email please contact the ITS Helpdesk @ 646-592-4357 or email helpdesk@yu.edu.

Please visit the ITSPortal for further information on all ITS services.

Forms of specific ITS requests (i.e. requesting a laptop, onboarding forms, etc) can be found on the .

When you were onboarded, you provided your mobile phone and/or non-YU email address.  You will use this information when you are asked to reset your password.  ITS recommends using a passphrase for your password:

Password / Passphrase Requirements

Passwords are often difficult to remember, however, passphrases are usually easier for humans to remember.  A passphrase is a sequence of words or other text that includes 12 or more characters that include punctuation, numbers, uppercase, and lowercase characters.  Here are some examples of passphrases:

• Thefl0wers!nthespringarebeautiful
• ilovethegeorgewashingtoNbr!dgeview
• Myfav0riteHobby!sTrains
• sunnyBr00mA1rplanegraduation

Resetting your Password

1. Navigate to .
2. Enter your YU email address and the CAPTCHA test then click Next.
3. Choose I forgot my password and click Next.
4. For verification, select how you would like to authenticate your password reset and enter the appropriate information.
5. Once completed, Microsoft with send you a code to the option selected above. Enter the code and click Next.
6. Type your new password, the minimum password requirements are as follows:
   1. Passwords must be 12 characters long.    Please use the passphrase as recommended above. 
   2. Passwords can鈥檛 contain the user's account name or parts of the user's full name that exceed two consecutive characters.
   3. Passwords must contain characters from three of the following four categories:
      • Uppercase letters (A through Z)
      • Lowercase letters (a through z)
      • Numbers (0 through 9)
      • One or more of the following non-alphabetic characters: ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
      • Passwords can鈥檛 contain the user's account name or parts of the user's full name that exceed two consecutive characters.
        Passwords cannot include restricted words such as 麻豆区, Maccabees, torah, test, etc..
7. Re-type your new password and click Finish.
8. Wait 10 minutes for password to be synchronized to Canvas/InsideTrack/OneCard/Active Directory/Pharos, etc.
9. If this does not work, please call the helpdesk @ 646-592-4357 to reset your password.

You will use this information when you are asked to reset your password.  ITS recommends using a passphrase for your password:

Password / Passphrase Requirements

Passwords are often difficult to remember, however, passphrases are usually easier for humans to remember.  A passphrase is a sequence of words or other text that includes 12 or more characters that include punctuation, numbers, uppercase, and lowercase characters.  Here are some examples of passphrases:

• Thefl0wers!nthespringarebeautiful
• ilovethegeorgewashingtoNbr!dgeview
• Myfav0riteHobby!sTrains
• sunnyBr00mA1rplanegraduation

Resetting your Password

1. Navigate to .
2. Enter your YU email address and the CAPTCHA test then click Next.
3. Choose I forgot my password and click Next.
4. For verification, select how you would like to authenticate your password reset and enter the appropriate information.
5. Once completed, Microsoft with send you a code to the option selected above. Enter the code and click Next.
6. Type your new password, the minimum password requirements are as follows:
   1. Passwords must be 12 characters long.    Please use the passphrase as recommended above. 
   2. Passwords can鈥檛 contain the user's account name or parts of the user's full name that exceed two consecutive characters.
   3. Passwords must contain characters from three of the following four categories:
      • Uppercase letters (A through Z)
      • Lowercase letters (a through z)
      • Numbers (0 through 9)
      • One or more of the following non-alphabetic characters: ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
      • Passwords can鈥檛 contain the user's account name or parts of the user's full name that exceed two consecutive characters.
        Passwords can not include restricted workds such as 麻豆区, Maccabees, torah, test, etc..
7. Re-type your new password and click Finish.
8. Wait 10 minutes for password to be synchronized to Canvas/InsideTrack/OneCard/Active Directory/Pharos, etc.
9. If this does not work, please call the helpdesk @ 646-592-4357 to reset your password.

You will use this information when you are asked to reset your password.  ITS recommends using a passphrase for your password:

Password / Passphrase Requirements

Passwords are often difficult to remember, however, passphrases are usually easier for humans to remember.  A passphrase is a sequence of words or other text that includes 12 or more characters that include punctuation, numbers, uppercase, and lowercase characters.  Here are some examples of passphrases:

• Thefl0wers!nthespringarebeautiful
• ilovethegeorgewashingtoNbr!dgeview
• Myfav0riteHobby!sTrains
• sunnyBr00mA1rplanegraduation

Resetting your Password

1. Login to .
2. Click your initials or avatar photo in the top right corner.
3. Click View Account.
4. Click on the link that says Change Password.
5. Type your old password.
6. Type your new password, the minimum password requirements are as follows:
   • Passwords must be at least 12 characters long.   Please use the passphrase as recommended above. 
   • Passwords can鈥檛 contain the user's account name or parts of the user's full name that exceed two consecutive characters.
   • Passwords must contain characters from three of the following four categories:
   • Uppercase letters (A through Z)
   • Lowercase letters (a through z)
   • Numbers (0 through 9)
   • Passwords can鈥檛 contain the user's account name or parts of the user's full name that exceed two consecutive characters.
     Passwords can not include restricted workds such as 麻豆区, Maccabees, torah, test, etc..

Information Security serves 麻豆区鈥檚 community to address information security issues. You may reach us at infosec@yu.edu.  Please email reports of computer based abuse to abuse@yu.edu. 

Incidents involving misuse of the University's network/computer resources should immediately be reported to abuse@yu.edu.  For any other questions, such as how to install Windows Updates or the latest Anti-Virus definition, please contact the ITS Help Desk. 

麻豆区 IT Help Desk service provides faculty, staff and students with an expanded 7x24x365 service for engaging Information Technology support.

If you have any questions, please call 4357 from your campus phone or 646-592- HELP or send an e-mail detailing your request at helpdesk@yu.edu or .